Dear Esther
Thank you for bringing this to our attention. We sincerely apologize for the delay in delivering your order. Due to the Christmas period, we have been experiencing an exceptionally high volume of orders and inquiries, which has unfortunately impacted delivery timelines.
We want to assure you that your item is in stock and located in the UK, so this is not a case of waiting for stock from overseas. Your order is scheduled to be delivered this Sunday, and we are confident it will reach you on that day.
We understand how frustrating this delay has been and are truly sorry for any inconvenience caused. We are working hard to improve our processes and hope to deliver your orders more promptly in the future.
Thank you for your patience and understanding, and we hope to serve you better next time.
Kind regards,
Managment
